Elevating Business Excellence: 6 Keys to Great Customer Service
The value of one loyal patron is much greater than numerous ones that make single purchases. Customer service, meanwhile, can make or break your relationships with such individuals. To help companies attract and develop impactful talent, we've identified six key behaviors that every effective customer-facing employee should possess.
Navigating Instability: Effective HR Planning in Times of Uncertainty
In today’s fast-paced business environments, companies need a degree of HR planning, especially if they want their workforces to keep pace with unstable market demands. To guide you through this process, we'll explore its various aspects.
Optimizing Performance Reviews: A Comprehensive Guide
A 2021 survey from XpertHR found that traditional performance reviews are still popular among organizations, with 63% stating they conduct formal appraisals annually. However, the shift from this “old-fashioned” method of employee evaluation has been taking place for years: Over one-third of U.S. companies have abandoned conventional review processes since 2016. I’ll explain the key reasons for doing so, as well as various ways of improving your approach so you can make the most of [...]
How to Use Behavioral Prediction to Improve Personnel Management
HR and business leaders have increasingly more data at their disposal thanks to predictive analytics and personnel monitoring. One Deloitte study revealed over 70% of surveyed organizations are investing more in people analytics, as data shows it improves business performance. Predicting behavior gives HR the information to make data-driven decisions from the first point of contact with employees. Many platforms begin the data collection during the hiring process through recruitment assessments, then onboarding interviews, performance [...]
7 Tactics To Prevent Burnout in Your Employees
Employee stress is at an all-time high. Unlike previous generations that could easily decompress once they left work, employees today have to be available constantly and are often asked to learn an ever-changing set of skills, as well as frequently adapt to new technology. That combined with other work stressors from leadership, high workloads, commutes, and colleagues creates an environment where many feel strained. As a result, 52% of all employees on average experience burnout [...]