Customer Service Profile™

Ensuring your Organization’s
Top-notch Customer Service

Customer
Service Profile™

Ensuring your Organization’s
Top-notch Customer Service

Find top customer-service talents

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, onboarding, and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.

Find top customer-service talents

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, onboarding, and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.

Guarantee excellent customer service

The cost of a bad hire that is customer-facing is very high, considering the hiring and ramp-up costs, poor productivity, lost revenue, and potential damage to the organization’s reputation.

The CSP gives you an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion, and organizational decisions. Giving this information to managers helps them be more effective and get the very most from their people.

Guarantee excellent customer service

The cost of a bad hire that is customer-facing is very high, considering the hiring and ramp-up costs, poor productivity, lost revenue, and potential damage to the organization’s reputation.

The CSP gives you an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion, and organizational decisions. Giving this information to managers helps them be more effective and get the very most from their people.

The Customer Service Profile™ measures the following dimensions:

Customer service
perspective

of the employee and candidate

Behavioral characteristics

such as trust, tact, empathy,
conformity, focus, and flexibility

Proficiencies

in vocabulary and numeric

The Customer Service Profile™ measures the following dimensions:

Customer service
perspective

of the employee and candidate

Behavioral characteristics

such as trust, tact, empathy,
conformity, focus, and flexibility

Proficiencies

in vocabulary and numeric

Learn more about Customer Service Profile™

Learn more about
Customer Service Profile™